Refund and Cancellation Policy

1. Custom services

Design work is tailored to your brief. Once production has started, refunds may be limited to unused project phases.

2. Client cancellation

You may cancel before work begins for a full refund of any prepaid amount.

If work has started, billed time and completed milestones remain due.

3. Right of withdrawal

For consumers, statutory withdrawal rights may apply to distance contracts unless an exception applies to custom digital services that have begun with your consent.

Business clients (B2B) generally have no statutory withdrawal right.

4. Delays

If delivery is delayed due to missing client input, timelines adjust accordingly without penalty to the designer.

5. Contact

For cancellation requests contact [[email protected]] with your project reference.